top of page

Hours & Contact

Please call us if you have any questions or concerns. Please do not email or text as these forms of communication are not monitored.

 

Kona Veterinary Service

Monday - Friday: 8am-12pm, 1pm-5pm

Saturday: 8am-12pm, 1pm-4pm

Sunday: Closed 

(We close for lunch daily between 12 - 1pm)

Phone:  (808) 325-6637

Address: 73-4730 Old Mamalahoa Hwy

     Kailua-Kona, HI 96740

​​

Waikoloa Veterinary Service

 

Monday - Friday: 8am-12pm, 1pm-5pm

Saturday - Sunday: Closed

(We close for lunch daily between 12 - 1pm)

Phone:  (808) 657-0336

Address: 68-1845 Waikoloa Rd

                           Waikoloa Village, HI 96738

 

Plan your visit

1. Schedule your appointment
  • We see patients on an appointment basis. Please call our office and we'd be happy to assist you

  • If you think you are expereincing an emergency, please call our office so we may best instruct on how to proceed.

  • Plan ahead! Due to increased need for veterinary care, our next available appointment may be in 2-3 weeks.

2. What to bring
  • Previous veterinary records! Please bring all relevant medical history from other clinics (such as vaccine certificates, recent bloodwork, and doctors notes). This allows your new veterinarian to provide you and your pet with uninterrupted and consistent care.

  • A leash or carrier. To ensure safety for your pet and and the safety of others, all dogs must be on a leash and all cats in a carrier in our clinic and parking lot. 

3. Arriving at the Kona clinic
  • Call to check in (808-325-6637). Please remain in your car and check in with a reception on the phone. Let them know your pet's name and where you are parked.

  • We are currently operating a modified curbside system. After checking in, please wait inside the comfort of your car, and a technician will personally escort you inside when your doctor is ready. Most regularly scheduled appointments will be accommodated in an exam room. Technician appointments, recheck appointments, work-in and emergencies will be seen as curbside appointments, unless a room becomes available. We thank you for your understanding and cooperation, as this method allows us to help as many patients as possible and decrease wait times.

 
   Arriving at the Waikoloa clinic
  • Check in with the front desk. We welcome you to walk into the clinic and check in with our receptionist.

  • We are currently offering in-room appointments. All doctor's appointments are seen in-room. Patients presenting for Technician's Appointments will be brought to the treatment room for treatments.

What is a curbside appointment?

 

During a curbside appointment, the patient (pet) is brought into the treatment room for exam and treatments, while the client (owner) waits in their vehicle. The doctor will come outside to discuss medical options and plan from the comfort of your car.

 

Curbside appointments allows us to see more patients and complete treatments, even when an exam room is not available.

Pharmacy Voicemail

Refill medication requests for current clients can be left on our pharmacy voicemail.

Call Kona or Waikoloa office number and follow prompts to pharmacy voicemail.

  • Leave a clear message with your name, pet's name, medication name, and the best phone number for contact.

  • All prescription requests require approval by a doctor.

  • A technician will contact you when your request has been reviewed (via automated text message or phone call).

  • Requests may take 24 - 48 hours to review and to complete.

  • Please always request medications in advance, we recommend at least 1 week before you run out.

 

bottom of page